Important Message: Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. We are working with Australia Post to deliver your parcel as safely as possible.
Further information on COVID-19 impacts is available from Australia Post here.
If you have a delivery or tracking inquiry please check the Australia Post website for updates relating to expected delivery time-frames for specific regions here.
Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.
SHIPPING & DELIVERY
Orders received before 10:00am on business days will be dispatched on the same day. All orders received after 10:00am will be dispatched on the next business day if shipping within Australia. All orders placed on weekends and public holidays will be processed on the next available business day.
FREE Standard shipping (Parcel Post) on all Australian orders
Flat Rate Express* Shipping $20 (Express Post) is available on Australian orders.
All Australian orders are shipped via Australia Post from Melbourne Australia. Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check the Australia Post postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.
Please note the delivery estimates listed here are based on information provided by our delivery partner and should only be used as a guide.
We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.