Impala can provide an exchange or refund for your order if unworn and in original condition within 4 weeks of purchase.
As long as the item isn’t worn, and the packaging is still intact, you can definitely send it back for an exchange or refund within 4 weeks of purchase.
Please note: For international orders we are not able to facilitate exchanges so we suggest returning the items you no longer want and placing a new order.
Please be advised that due to the current COVID-19 situation across Australia we are experiencing a slight delay in processing of returns, but our online team are available via email and phone if you have any questions about the status of your return.
Please make sure you place any labels stickers on the outside of the parcel (not directly on the box). Please note that returns will not be accepted if stickers are stuck directly on any product packaging as all returns need to be received in a re-sellable condition.
** Returns and exchanges are not available for free or promotional items. If a free or promotional item is deemed faulty, we will offer a suitable replacement.
Once we have received your return back at our warehouse, please allow 3-5 business days for processing.